Terms & Conditions

Broadmea Barn and Broadmea Stable

Letting Terms and Conditions

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form.  This does not form a contract between us.  A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. 
 

1. DEFINITIONS

In this agreement:

1.1. The expressions contained in the Booking Particulars shall have the meanings given to them;
1.2. 'The Contents' means the fixtures, fittings, furnishings, equipment, crockery, utensils, linen and all  other items within the Property and its gardens
1.3. 'The Holiday Period' means the period from 3 pm on the Arrival Date until 10 am on the Departure Date;
1.4. ‘The Holiday Party’ means the people occupying the Property during the Holiday Period
 

2. NATURE OF THE AGREEMENT

2.1. No contract will be created between the Owner and the Hirer for the use of the Property until the owner has confirmed the hirers booking by e-mail or other written means.
2.2. The licence to use the Property is granted by the Owner to the Hirer for the purpose of a holiday and is not intended to create the relationship of landlord and tenant between the parties. The Hirer shall not be entitled to a tenancy, or to an assured shorthold or assured tenancy, or to any statutory protection under the Housing Act 1988 or to any other statutory security of tenure now or when this Licence ends.
2.3. The Hirer accepts full responsibility of all the people in the Holiday Party and shall ensure that they comply with the terms of this agreement and the Hirer accepts the terms of this agreement on behalf of all such persons.
 

3. LICENCE TO OCCUPY

3.1. The Owner permits the Hirer to occupy the Property and to use the Contents for the Holiday Period for the Letting Fee, payment of which is required in advance.
3.2. The Property will be available for occupation from 3 pm on the Arrival Date. All of the Holiday Party must vacate the Property with their effects by 10 am on the Departure Date.  Failure to do so will result in the Hirer    being charged a further day's proportionate Letting Fee.
3.3. The Hirer must be one of the Holiday Party and the Property cannot be sublet privately by the Hirer or put up for auction on e-bay or any other internet company or privately.
3.4. The number of people in the Holiday Party occupying the Barn must not exceed 12 and the number of people in the Holiday Party occupying the Stable must not exceed 6. Bookings for stag an hen parties are not permitted without prior consent of the owner.  The owner's consent may be subject to terms and conditions including enhanced damage deposit and further information may be required.
 

4. PAYMENT

4.1.  The Deposit (25% of the total amount payable) must be paid at the time that the Property is booked by the Hirer and a non-refundable booking fee is payable at point of booking.
4.2 . The balance of the Letting Fee must be paid by the Payment Date (56 days prior to your stay). If the booking is made after the Payment Date the whole of the Letting Fee must be paid at the time that the Property is    booked by the Hirer. 
4.3. Time is of the essence for payment of all sums due from the Hirer under this agreement.  If any sum is not paid by its due date the Owner shall be entitled to terminate this agreement and the cancellation charges set out in clause 5 shall apply.
4.4 . Any payments made by the Hirer by cheque must be cleared funds before they will be regarded as having been paid for the purposes of this agreement. The Hirer should allow 5 days for clearance.
4.5 . If a Damage Deposit has been included in the holiday price it will be held by the Owner to be applied against the reasonable repair or replacement or cleaning of the Property and/or Contents damaged or soiled, otherwise than by usual wear and tear, during the Holiday Period. The balance of the Damage Deposit will be returned to the Hirer within 21 days of the Departure Date. If the Damage Bond is insufficient to meet the cost the repair or replacement or cleaning of the Property and/or Contents the difference shall be paid by the Hirer to the Owner on demand.
 

5. CANCELLATION

Cancellations must be notified to us immediately and confirmed in writing. The treatment of the cancellation will depend on the date the cancellation was made, the date the booking was made and the reason for cancellation. 

 
Covid Cancellations

In the event of a National lockdown coinciding with your stay, you will be offered a full refund.

In the event of a Local/Regional Lockdown placing travel restriction on the address you provided when booking, you will be offered a full refund as long as the restrictions coincide with your stay. 

If you (or any members of your party) are unable or unwilling to travel due to falling ill to Covid-19, required to self-isolate or quarantine you will not be offered a refund. For this reason we strongly recommend that you take out suitable travel insurance which includes cover for Covid-related cancellation. Covid-19 is now a known risk and it is possible for you to ensure your holiday against it. 

Other Cancellations

If you have placed your booking after 8 January 2021 and wish to cancel, you may do so more than 56 days prior to your arrival date and receive a full refund of your deposit.  If you cancel less than 56 days prior to your arrival date and we are unable to re-let the property a percentage of the total will be refunded as follows.

Cancellations made more than 56 days prior to arrival receive a full refund of the deposit.

Cancellations between 30-55 days prior to arrival receive a 50% refund of the total cost.

Cancellations between 15-29 days receive a 25% refund of the total cost.

Cancellations between 3-14 days receive a 10% refund of the total cost.

Cancellations between 0 - 2 days receive 0%.

Every effort will be made to re-let the property and if successful, you will be reimbursed the amount you have paid less any difference in the price for the replacement letting.

If you are eligible for a refund payment, reimbursement will be made on the departure date of the original booking and payment will be made to the card or bank account used for payment.

Cancellation by the Owner

If the Owner has to cancel the booking for reasons beyond its reasonable control (Force Majeure) you will be refunded the full amount of the booking or offered alternative holiday dates. In this contract a Force Majeure Event means circumstances which may hinder or prevent performance of the contract, including but not limited to acts of God, flood, drought, earthquake or other natural disaster.  Epidemic or pandemic. Terrorist attack, civil war commotion or riots, war threat of war, armed conflict, sanctions, embargo or breaking of diplomatic relations. Law or action taken by government, or restrictions. fire, explosion, accident, strikes, interruption or failure of utility services. No extra compensation shall be payable. The Owner shall not be responsible for travel expenses, alternative accommodation or other expenses that may have been or may consequently be incurred.  You are advised to take out travel insurance to cover disruption beyond the cover described here.

Bookings placed between 08/06/20 and 08/01/21 are covered by Master Cancel terms & conditions. If applicable, you may cancel up to 2 days prior to your arrival date and receive a refund. A refund payment for cancelled bookings will be released back to the cancelling guest on the scheduled date of departure of the original booking. Cancellations made 1 day prior to arrival or on the day of arrival are not eligible for refund nor are cancellations during the stay.
 

6. KEYS

The Owner will issue to the Hirer at least one set of keys to the Property on the Arrival Date and the Hirer must return them to the Owner on the Departure Date. If the Hirer loses a key the Hirer shall pay to the Owner the reasonable cost of having a replacement cut.
 

7. HIRER'S OBLIGATIONS

The Hirer must:

7.1. allow the Owner or the Owner's agent to enter the Property to inspect the state of it, at all reasonable times causing as little inconvenience to the Hirer as reasonably practicable;
7.2. not cause any damage to the Property or the Contents;
7.3. not do anything that may reasonably be considered to cause a nuisance or annoyance to the Owner or to any other occupier of adjoining or neighbouring premises;
7.4. not do or permit any act that would make any insurance policy on the Property void or voidable or increase the premium;
7.5. comply with the regulations set out in the Owner’s notices within the Property and any other regulations notified to the Hirer by the Owner from time to time during the Holiday Period.
7.6. not allow any pets or other animals into the Property other than with the prior agreement of the Owner (and which shall be limited in any event to 1 pet in the Barn and 1 pet in the Stable) and subject to the payment of an additional charge of £35 per week or part week in respect of each agreed pet. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required. Dogs must be kept on a lead when walking within the property grounds and not allowed to disturb livestock, deer or game.  The Owner reserves the right to refuse permission if the pet is considered unsuitable, in size, behaviour or character or liable to be a nuisance or danger to other guests or residents.
7.7. ensure that children under the age of 18 are properly supervised at all times.
7.8. keep any permitted pets under proper control at all times. 
 

8. USE

The Hirer must not use the Property except for the purpose of a holiday by the Holiday Party during the Holiday Period, and not for any other purpose or longer period.
 

9. OWNER'S OBLIGATIONS

The Owner must:

9.1. allow the Holiday Party enjoyment and use of the Property for the Holiday Period free of interruption except as provided by clause 7.1 or in the case of emergency;
9.2. to provide clean bed linen and towels on a weekly basis during the Holiday Period.
 

10. EXCLUSION OF LIABILITY

10.1. The occupation of the Property by the Holiday Party shall be entirely at their own risk.  To the fullest extent permitted by law the Owner excludes all liability to the Holiday Party for any loss or damage to the Property or possessions of any of the Holiday Party and for any personal injury occasioned in the course of or in connection with the use of the Property.  The Holiday Party shall be responsible for the security of their own property and possessions.  Nothing in this clause shall exclude liability for death or person injury caused by the negligence of the Owner.
10.2. The Barn is not suitable for occupation by persons with restricted mobility.
 

11. SAFETY REGULATIONS

The Owner confirms that the furniture and furnishings and gas and electrical appliances and equipment comply with the applicable safety regulations.
 

12. EARLY TERMINATION

This licence may be determined before the end of the Holiday Period by the Owner giving the Hirer notice only in the event of the Hirer being in material breach of the terms of this agreement or by reason of fire or some other catastrophic event of the type covered in a comprehensive insurance policy. In the case of determination otherwise than by reason of the Hirer's default the Owner shall return to the Hirer the appropriate proportion of the Letting Fee attributable to the then unexpired remainder of the Holiday Period.
 

13. NOTICES

Any notice to be served on the Hirer under this agreement during the Holiday Period may be given by delivery of email or through the letterbox or putting under the front door of the Property and shall be deemed to have been received upon the expiration of 24 hours after service.

COMPLAINTS

The Owner will make every effort to ensure the Hirer's stay is enjoyable.  However, if there is a problem or there is cause for concern, the Hirer must immediately contact the Owner who will try to resolve the issue.  The Owner is on site and will do their best to ensure any problems or issues are promptly dealt with.

PRIVACY AND DATA

The data collected when making a booking or placing an enquiry is treated by the Owner in strict confidence and will never be sold.  For Premier Cottage customers please see separate Privacy Policy notes.