Frequently Asked Questions

Yes. Guests have the convenience of a 7.4 kW electrical vehicle charging point on-site.

The Tap Electric app makes charging and paying straight forward and simple.

Both the Barn and Stable properties are dog friendly.

One dog is welcome in each property with a charge of £35 per dog, but please don't allow your dog on the furniture, in the bedrooms or leave them on their own in the property.

An outdoor tap and hose are available.  The area around Broadmea is mainly farmland with plenty of fabulous footpaths, so plenty of scope for walkies!

Our complimentary bathrobes can be ordered two weeks in advance of your stay. Please let us know if you would like one.

Our properties are all available to book online through our website booking page. If the property is not available or you are having trouble booking please get in touch.

A 25% deposit is required to secure the booking.

You will need to pay the remaining balance eight weeks prior to your stay. If, at the time of booking, your arrival date is within 8 weeks, you will need to pay the full rental amount.

You can pay by bank transfer or debit/credit card. 

We do not require a security deposit. 

If small items (such as crockery, glasses or table lamps) are broken, please leave cash for a replacement. 

If there is a more serious casualty (e.g.: fittings, fixtures or furniture) then the responsibility lies with the person whose name the booking is in.

It is important that any serious damage or breakage be reported to us as soon as possible and certainly before your departure.

You will receive an email booking confirmation within 24 hours of placing your booking. Please contact us if you have not received your confirmation by this time.

If your arrival date is within 1 week, a late availability discount may be applied. Low occupancy discounts are also sometimes available out of high season.

If you need to cancel, please let us know as soon as possible. You will loose monies paid towards the booking on a sliding scale, depending on the cancellation date, the date the booking was made and the reason for cancellation.  However, if the dates are rebooked by another party, you will receive a refund (we will let you know if this happens). We will try our best to rebook the dates. However, we strongly recommend that you take out cancellation insurance when making your booking. 

We do not provide insurance and we strongly recommend that you take out travel insurance when making your booking. It is important that your policy covers you for personal liability claims in the event that accidental damage is caused during your stay.

Our properties are strictly non-smoking.

The property is well insulated with underfloor heating throughout.

Heating is set to a comfortable temperature and can be adjusted using the key provided. For a cozy night in, the Scandinavian Jotul cast iron gas stove brings you the beauty of a real wood fire without the effort.

There is good Wi-Fi speed at Broadmea

Mobile reception can be variable depending on the network with O2 being very good.

Yes. Guests have the convenience of a 7.4 kW electrical vehicle charging point on-site.

The Tap Electric app makes charging and paying straight forward and simple.

Our complimentary bathrobes can be ordered two weeks in advance of your stay. Please let us know if you would like one.

Bed linens, towels, all utilities and departure cleaning are included.

We also supply basic household items, kitchen cloths, tea towels, washing up liquid, pan scrub, salt, pepper, coffee, tea, sugar, bin liners, soap and dishwasher tablets, hand soap, dish soap, shampoo and two loo rolls per bathroom.

Both properties include a travel cot and highchair for your use.

Please note that bedding is not provided for the travel cot so you will need to bring this with you.

Broadmea provides, BORDER brand luxury mini pack biscuits, Yorkshire tea packets, Nescafe coffee sachets, sugar sachets, hot chocolate sachets, small milk bottles and juice sachets enough for all to have a welcome drink on arrival.

Arrival is 3pm and Departure is 10am

If you would like to arrive earlier or depart later, contact us and we’ll do our best to accommodate your request.

You will receive a map and directions in your ‘Information for your stay’ email upon booking.

You can also find a map and directions on our Location page. 

Before your stay, you'll get an email full of useful information, including instructions on how to access the property.

The key for your property will be left in the key safe located on the wall, outside the entrance to the property. Your key safe code will be sent to you in your ‘Pre-arrival’ email 48 hours before your arrival time.

We will do our best to ensure everything is perfect for your stay.  However, sometimes things can be missed or go wrong. If you are experiencing problems or are unhappy please contact us.  We live on site and are happy to help.

If small items such as crockery, glasses or table lamps are broken, please leave an appropriate amount of cash for a replacement. 

If there are larger casualties (e.g.: fittings, fixtures or furniture) responsibility lies with the person who’s name the booking is in.

It is important that any serious damage or breakage be reported to us as soon as possible and certainly before your departure.

We are happy for you to have friends to stay as long as long as you are not exceeding the occupancy for the property and have not received a low occupancy discount. 

It’s best if you contact catering chefs directly before your arrival to discuss your requirements.

Contact us for local suggestions.

We are happy to include a weekly change of fresh linens and towels if you are staying for two weeks or more.

Please contact us so that we can confirm the item has been found and arrange for the item to be posted back to you.

A few days after your stay we email thanking you for your stay and asking for your feedback. 

We love all the glowing positive comments we usually receive but the constructive criticism is also welcome and helps us improve things for future guests.  We also request feedback by email through UpFront Reviews where your feedback will appear on our website.